Grievance Redressal

We want to resolve problems quickly and fairly. In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:

Grievance Officer

Name: Chander Sharma

Designation: Grievance Officer

Email: grievance@nursingvidyarthi.com

Phone: +91 88245 98618 (Mon–Sat, 10:00–18:00 IST)

Address: Meenakshi Sharma, 1, Govindpura, Gokul Nagar, Kalwar Road, Jhotwara, Jaipur, Rajasthan 302012

How to raise a grievance — email the Grievance Officer or use the contact form with: your name, registered mobile number, what happened, links or screenshots, and what you'd like us to do.

Timelines

• Acknowledgement: within 24 hours, with a reference number.
• Resolution: within 15 days of receipt.
• Content showing a person in a sexual act, nudity, or impersonation in such a form (including morphed images), reported by the person concerned or on their behalf: removed or disabled within 24 hours.
• Requests to remove other unlawful content are handled as the IT Rules require.

If you're not satisfied

• Privacy and personal data: the Data Protection Board of India.
• Decisions about content as an intermediary: the Grievance Appellate Committee under the IT Rules.
• Consumer complaints: the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate Consumer Commission.